avaya oceana

Computer software for use in the operation, management and reporting of telecommunications contact centers; computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting. Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real- time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; providing cloud-based, online non- downloadable software for management of contact center platforms; providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; providing on-line, non-downloadable software for communication via the internet; providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; providing on- line non-downloadable software for live chat; providing on-line non- downloadable software for real-time customer support, customer service and customer engagement; providing on-line non- downloadable software that allows customers to converse with a customer service representative in real time via live chats.