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Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, and for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; computer software for workforce management and speech recognition and analytics, and electronic publications in the form of instruction manuals sold therewith. Designing and managing for others outbound marketing campaigns in the field of contact center management, and providing online reporting of such campaigns; employee motivation and incentive programs, namely, conducting employee incentive award programs for motivation of employees in the nature of recognition and bonuses for customer service center employees to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management; contact center workforce management services, namely, personnel management services; provision of an on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics. Telecommunications services in the field of contact center management, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services, and automated operator and messaging systems. Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software.